Terms of service

Last Updated: June 2026

Welcome to Nordhaven. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using nordhaven.space, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Company Information

Nordhaven is an online retailer specializing in comfortable indoor footwear and lifestyle products.

Website: nordhaven.space

Business Address: 12 Rue Jovette Bernier Québec, QC G2B 4V9 Canada

Customer Support Email: support@nordhaven.space

Phone: (800) 509-9904

2. Acceptance of Terms

By visiting our website, creating an account, placing an order, or using any of our services, you confirm that:

You are at least the age of majority in your jurisdiction.
You have the legal authority to enter into binding agreements.
The information you provide is accurate and complete.
You will comply with all applicable laws while using our website.
3. Changes to These Terms

Nordhaven reserves the right to update, modify, or replace these Terms at any time without prior notice.

Any changes become effective immediately upon publication on this website.

Continued use of the website after changes constitutes acceptance of the updated Terms.

4. Products

We strive to present accurate descriptions, specifications, and images of every product.

However, minor differences may occur due to:

  • Lighting conditions
  • Screen settings
  • Manufacturing updates
  • Material variations
  • Packaging improvements

These differences do not constitute product defects.

Nordhaven reserves the right to discontinue or modify products without prior notice.

5. Pricing

All prices displayed on our website are subject to change without notice.

Although we make every effort to ensure pricing accuracy, occasional errors may occur.

If an incorrect price is discovered after an order is placed, we reserve the right to:

  • Correct the pricing error
  • Cancel the affected order
  • Issue a full refund if payment has already been received

6. Orders

Submitting an order does not guarantee acceptance.

Nordhaven reserves the right to:

  • Decline any order
  • Limit purchase quantities
  • Cancel duplicate orders
  • Refuse suspicious transactions
  • Prevent fraudulent purchases

If an order cannot be fulfilled, customers will receive prompt notification and any applicable refund.

7. Payments

We accept secure payment methods available during checkout.

Payment information is processed through trusted third-party payment providers using encrypted technology.

Nordhaven does not store complete payment card information on its servers.

Orders will not enter processing until payment has been successfully authorized.

8. Shipping

We proudly offer:

  • Free Worldwide Shipping
  • Estimated delivery within 7–10 business days

Delivery estimates are not guaranteed and may vary due to:

  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Public holidays
  • Peak shopping seasons

Customers are responsible for providing accurate shipping information.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers may request eligible returns within 30 days after delivery.

Approved refunds will be issued to the original payment method after the returned item has been inspected.

10. Intellectual Property

All content available on Nordhaven, including but not limited to:

  • Logos
  • Graphics
  • Product images
  • Product descriptions
  • Website design
  • Icons
  • Layout
  • Branding
  • Text
  • Software

is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used commercially without prior written permission.

11. User Responsibilities

When using our website, you agree not to:

  • Violate any applicable law.
  • Upload malicious software.
  • Attempt unauthorized access.
  • Interfere with website security.
  • Submit false information.
  • Abuse customer support services.
  • Impersonate another individual or business.
  • Use automated tools to scrape website content without authorization.

Failure to comply may result in suspension or termination of access.

12. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy regulations.

By using our services, you consent to the collection and processing of information necessary to fulfill orders, provide customer support, and improve your shopping experience.

13. Third-Party Services

Our website may include links to third-party services or websites.

Nordhaven is not responsible for the content, availability, security, or practices of external websites.

Accessing third-party websites is at your own discretion and risk.

14. Limitation of Liability

To the fullest extent permitted by law, Nordhaven shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Website interruptions
  • Product misuse
  • Shipping delays
  • Technical issues
  • Data loss
  • Third-party actions
  • Force majeure events

Our maximum liability shall not exceed the total purchase price of the affected order.

15. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

Nordhaven makes no guarantees regarding:

  • Continuous website availability
  • Uninterrupted service
  • Error-free operation
  • Absolute product availability

We continually strive to improve our services but cannot guarantee uninterrupted access at all times.

16. Indemnification

You agree to indemnify and hold harmless Nordhaven, its employees, affiliates, suppliers, partners, and service providers from any claims, damages, liabilities, costs, or legal expenses arising from:

  • Violation of these Terms
  • Misuse of our website
  • Fraudulent activity
  • Violation of applicable laws
  • Infringement of third-party rights

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through the appropriate courts having jurisdiction in Canada, unless otherwise required by applicable consumer protection laws.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Return & Refund Policy, Shipping Policy, Legal Notice, and Contact Information, constitute the complete agreement between Nordhaven and its customers regarding the use of our website and services.

20. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Nordhaven 12 Rue Jovette Bernier Québec, QC G2B 4V9 Canada

Email: support@nordhaven.space

Phone: (800) 509-9904

Thank you for choosing Nordhaven. We appreciate your trust and are committed to providing a secure, transparent, and enjoyable shopping experience.