Refund policy

Last Updated: June 2026

Welcome to Nordhaven.

Customer satisfaction is our highest priority. We want you to shop with complete confidence, knowing that every purchase is backed by our commitment to quality and service.

If you are not completely satisfied with your order, we're here to help.

30-Day Return Guarantee

We proudly offer a 30-Day Free Return Policy on eligible purchases.

If you are not fully satisfied with your purchase for any reason, you may request a return within 30 calendar days from the date your order is successfully delivered.

To qualify for a return, products should meet the eligibility requirements outlined below.

Return Eligibility

To be eligible for a return, your item should:

• Be returned within 30 days of delivery.
  
• Be unused or only lightly inspected.
  
• Be in its original condition.
  
• Include all original accessories, packaging, manuals, inserts, and labels when applicable.
  
• Not show signs of intentional damage, misuse, excessive wear, or improper handling.

For hygiene reasons, products that have been heavily worn, intentionally damaged, altered, or contaminated may not qualify for a refund unless they arrived defective.

Free Return Shipping

Nordhaven proudly provides FREE return shipping for eligible returns.

Once your return request has been approved, our customer service team will provide detailed return instructions.

Please do not send products back without first contacting our support team, as unauthorized returns may delay processing.

How to Request a Return

Returning an item is simple.

Step 1 Contact our Customer Support Team.

Email: support@nordhaven.space

Please include:

• Full Name
  
• Order Number
  
• Email Address used during purchase
  
• Reason for Return
  
• Photos (if the item is damaged, incorrect, or defective)
  

Step 2 Our support specialists will review your request.

Most return requests are reviewed within 1–2 business days.

If additional information is required, we will contact you promptly.

Step 3 Once approved, we'll provide:

• Return instructions
  
• Return shipping information
  
• Estimated refund timeline
  

Step 4 After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
  
• Defective
  
• Incorrect
  
• Missing parts
  
• Manufacturing defect

Please notify us within 7 days of delivery.

Include clear photographs showing:

• The product
  
• The packaging
  
• Shipping label
  
• Visible damage or issue

We'll work quickly to provide an appropriate solution, which may include:

• Replacement
  
• Full Refund
  
• Partial Refund
  
• Store Credit (if preferred)
  
• Refund Process

Once your returned product has been received and inspected, we'll begin processing your refund.

Approved refunds are issued to your original payment method.

Most refunds are processed within 5–10 business days after approval.

Please note that your financial institution or payment provider may require additional processing time before funds appear in your account.

Order Cancellation

Orders may be canceled before they enter fulfillment.

If your order has not yet been processed or shipped, we'll gladly issue a full refund.

Once an order has shipped, it can no longer be canceled. However, it may still qualify for our return policy after delivery.

Exchanges

At this time, we do not offer direct product exchanges.

If you'd like a different size, color, or style, we recommend:

• Requesting a return for your current order.
  
• Placing a new order for your preferred item.

This allows us to process your request more efficiently.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Items intentionally damaged after delivery.
  
• Products showing excessive wear beyond normal inspection.
  
• Items missing major components or accessories.
  
• Products returned outside the 30-day return period.
  
• Personalized or customized products (unless defective).
  
• Gift cards.
  
• Clearance or final-sale items (where applicable).
  

Lost Packages

If your package appears lost during transit, please contact us immediately.

We'll work directly with the shipping carrier to investigate the shipment and determine the best solution.

If a package is officially confirmed as lost, we'll arrange an appropriate replacement or refund whenever applicable.

Refused Deliveries

Orders refused at delivery without prior authorization may be subject to carrier handling fees or return shipping charges imposed by the logistics provider.

If this situation occurs, please contact our customer support team for assistance.

Fraud Prevention

To protect our customers, Nordhaven reserves the right to decline refund requests involving:

• Fraudulent activity
  
• Abuse of the return policy
  
• Unauthorized payment disputes
  
• Excessive return behavior
  
• Returned items that do not match the original shipment
  

Contact Information

If you have any questions regarding returns or refunds, please contact us.

Nordhaven

12 Rue Jovette Bernier Québec, QC G2B 4V9 Canada

Email: support@nordhaven.space

Phone: (800) 509-9904

Our Commitment

At Nordhaven, we believe online shopping should be simple, transparent, and worry-free. Our return policy is designed to give every customer confidence while ensuring fair and efficient service. We appreciate your trust and remain committed to delivering quality products and outstanding support with every order.