Shipping policy
Last Updated: June 2026
Welcome to Nordhaven.
Our goal is to provide a simple, transparent, and reliable shipping experience for every customer. We proudly ship our products worldwide while offering FREE shipping on every order, regardless of order value.
Please review the following shipping information before placing your order.
Worldwide Shipping
Nordhaven proudly offers: FREE Worldwide Shipping
We currently deliver to customers across North America, Europe, Asia, Oceania, South America, and many other international destinations.
Our mission is to make premium indoor comfort accessible no matter where you live.
Processing Time
Every order is carefully prepared before shipment.
Standard processing time is: 1–3 Business Days
Order processing includes:
- Payment verification
- Product quality inspection
- Packaging preparation
- Shipping label creation
- Carrier handoff
Orders placed during weekends or public holidays will begin processing on the next available business day.
During promotional events or holiday seasons, processing may require additional time.
Delivery Time
Estimated delivery: 7–10 Business Days
Delivery estimates begin after your order has been processed and shipped.
Actual delivery times may vary depending on:
- Destination country
- Local courier performance
- Customs inspections
- Weather conditions
- Peak holiday demand
- Transportation disruptions
While we strive to meet estimated delivery times, they cannot be guaranteed.
Shipping Cost
We proudly provide: FREE Shipping on Every Order
There are:
- No minimum purchase requirements
- No hidden shipping fees
- No handling charges
The price displayed during checkout is the final amount for eligible destinations unless local customs authorities apply import duties or taxes.
Order Confirmation
Immediately after placing an order, you will receive an order confirmation email.
This email includes:
- Order number
- Purchased products
- Billing summary
- Shipping address
- Payment confirmation
If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.
Shipment Notification
Once your order has been dispatched, you'll receive another email containing your shipping confirmation.
This notification may include:
- Tracking number
- Shipping carrier
- Shipment status
- Estimated delivery information
Tracking information may take 24–72 hours to become active after shipment.
Tracking Your Order
Customers can monitor shipment progress using the tracking details provided in the shipping confirmation email.
Tracking updates depend on the shipping carrier and local logistics providers.
If your tracking information has not updated for several days, please contact us and we'll gladly assist.
Customs, Duties & Taxes
International shipments may be subject to:
- Customs inspections
Import duties
Local taxes
Government handling fees - These charges are determined by your country's customs authorities and are the responsibility of the customer where applicable.
Nordhaven has no control over customs processing times or local import regulations.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- Country
- Phone number
Incorrect or incomplete shipping information may result in:
- Delivery delays
- Returned packages
- Failed delivery attempts
- Additional carrier fees
If you notice an error after placing your order, contact us immediately. We'll do our best to update your shipping details before the order is dispatched.
Failed Delivery Attempts
If a delivery cannot be completed due to:
- Incorrect address
- Recipient unavailable
- Failure to collect the parcel
- Refused delivery
the package may be returned by the carrier.
Additional shipping charges imposed by the carrier for re-delivery may be the responsibility of the customer.
Lost Packages
If your shipment appears lost during transit, please contact our customer support team.
We'll coordinate with the shipping carrier to investigate the shipment.
If the package is officially declared lost, we'll arrange an appropriate replacement or refund in accordance with our policies.
Damaged Packages
If your package arrives visibly damaged:
Take clear photographs of the packaging and product.
Contact us within 7 days of delivery.
Include your order number and supporting photos.
Our team will promptly review your case and provide a suitable resolution.
Multiple Shipments
For operational efficiency, orders containing multiple products may occasionally be shipped separately.
If this occurs:
- You will not be charged additional shipping fees.
- Each shipment will have its own tracking information when available.
- Shipping Delays
Although we work with trusted logistics partners, unexpected delays may occur due to circumstances beyond our control, including:
- Severe weather
- Customs inspections
- Airline disruptions
- Natural disasters
- Public holidays
- Global transportation issues
- High seasonal demand
We appreciate your patience and understanding should these situations arise.
Order Cancellation
Orders may be canceled before shipment.
If your order has already entered the shipping process, cancellation may no longer be possible.
Once delivered, eligible items may still be returned under our 30-Day Return & Refund Policy.
Contact Information
If you have any questions regarding shipping, delivery, or tracking, please contact us.
Nordhaven
12 Rue Jovette Bernier Québec, QC G2B 4V9 Canada
Phone: (800) 509-9904
Email: support@nordhaven.space
Our Shipping Promise
At Nordhaven, we understand that timely delivery is an important part of your shopping experience. We are committed to processing every order with care, providing reliable worldwide shipping, and keeping you informed throughout every step of the delivery journey.
Thank you for choosing Nordhaven. We appreciate your trust and look forward to delivering comfort directly to your doorstep.